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Customer Support Specialist

DEPARTMENT: Customer Support

OFFICE LOCATION: Fort Wayne, IN

FLSA STATUS: Exempt

TYPE: Regular Full-time 

Who You Are

You are passionate about creating personal and positive experiences with customers. You love to lead a team and enjoy solving problems and pride yourself in providing exceptional support to everyone you encounter. You are an active listener and leave no stone unturned to meet someone’s need. You excel in a fast-paced and results-oriented environment and pride yourself on your high sense of urgency and attention to detail. If this sounds like you, please keep reading!

What You’ll Do

As the Customer Support Specialist, you’re the first line of defense and will be responsible for resolving customer inquiries and guiding users through the features and functionalities of our systems.

To be successful, you will have to:

  • Develop and maintain knowledge of Techficient’s products and services

  • Serve as the contact between external customers and internal resources

  • Troubleshoot and handle support inquires through various communication methods (email, phone, chat, screen sharing, video-conferencing, etc.)

  • Document customer inquiries and ensure is up-to-date on status and is notified once it’s been completed

  • Actively collect and document insights from customers and sent to the Product team

  • Aid in onboarding of new customers and clean-up post data migration

What You Need

  • Ability to work efficiently and independently, set priorities, and manage multiple tasks and deadlines in a fast-paced environment while maintaining attention to detail

  • Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue

  • Strong critical thinking skills with the ability to interface with various internal support partners to derive solutions

  • Adapt well to change and problem solve quickly and smoothly

  • Self-motivated and able to deal with ambiguity, and manage multiple things at once

  • Possess the ability to simplify the complex and effectively communicate it​

Techficient is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sound like you? Join us.

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Are you 18 years of age or older
Are you an United States citizen or legally authorized to work in the United States
Will you now or in the future require sponsorship for employment
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I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

Thanks for applying!