Implementation Specialist
DEPARTMENT: Implementations
OFFICE LOCATION: Fort Wayne, IN
FLSA STATUS: Exempt
TYPE: Regular Full-time
Who You Are
You are self-motivating and achieving results keeps you going. You’ll do anything to satisfy customers, meet deadlines and solve problems. Learning new technology excites you –you’ll not only learn ours but the systems our customers are migrating from. You understand that we’ll be changing the way our customers have run their business and will do everything in your power to make sure the change is as seamless as possible. If this sounds like you, please continue.
What You’ll Do
As the implementation Specialist, you’ll play a key role in ensuring that implementations are successful by ensuring customer goals, expectations, and deadlines are met.
To be successful, you will have to:
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Learn our technology products, along with the similarities and differences of the system our customer is coming from (examples: SmartOffice, Agency Integrator, OneHQ)
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Act as the day-to-day lead for customer implementations, developing and maintaining relationships with key stakeholders to ensure delivery of customer goals and objectives
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Maintain and update implementation plan via our project management software and provide constant transparent communication both internally and externally
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Review customer provided data throughout the data migration process to ensure it’s in good order before the migration occurs
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Communicate back and forth with our development team regarding any changes that need to be made with the customer’s data prior to the customer reviewing their data in their test environment
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Serve as a technical expert of our systems and quickly respond to customer’s questions
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Ensure we receive a reputation for strong relationship building, customer experience, and service both pre-and-post-system launch
What You Need
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Self-motivated and able to deal with ambiguity, and manage multiple project deliverables and deadlines
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Ability to explain complicated or technical information in a simple way to non-technical audiences
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Adapt well to change and problem solve quickly and smoothly
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Self-learner and ability to pick up new things quickly
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Dig deep to find answers to difficult questions with a strong sense of urgency in response time
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Excellent communication (oral and written), interpersonal, organizational, and presentation skills
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High degree of technical knowledge in applications software, computer hardware, data communications, programming, and systems analysis techniques
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Techficientis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Experience with project management tools such as Asana, Jira, Wrike is preferred
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Minimum of two years of software implementation experience preferred
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Previous experience in the insurance or financial services industry is required
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A Bachelor’s degree in Business, Computer Science, or a related field is required
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Ideally, you are located in Fort Wayne, Indiana, or open to relocating here
Techficient is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
