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Customer Development Engineer

DEPARTMENT: Operations

OFFICE LOCATION: Fort Wayne, IN/Remote

FLSA STATUS: Exempt

TYPE: Regular Full-time 

Who You Are

You are passionate about creating personal and positive experiences with customers. You will play a critical role in the company’s growth and customer retention. You genuinely enjoy solving problems and pride yourself in providing exceptional support to everyone you encounter. You are a self-starter and achieving results keeps you going. You love the idea of being the customer’s advocate within the company. If this sounds like you, please continue.

What You’ll Do

As the Customer Development Engineer, you’ll act as the customers’ advocate within Techficient and will work to make a meaningful and measurable impact for our customers

 

To be successful, you will have to:

  • Learn our technology stack and effectively speak to the products and services offered

  • Onboard new customers and nurture that relationship throughout their entire time with Techficient as customer retention is key

  • Continuously gauge customer engagement and keep a pulse on customers needs by proactive communication and satisfaction surveys

  • Find ways to increase customer adoption and cross-sell Techficient’s offerings

  • Communicate with Product Development to ensure up-to-date messaging on our product roadmap

  • Work closely with internal teams to ensure customer feedback is shared and satisfaction is met

  • Ensure all client requests are escalated, prioritized and completed in a timely manner

  • Ensure all incoming client support requests are tracked and documented through an enterprise ticketing system

  • Ability to triage various requests from clients and communicate with internal team members to ensure requests are escalated and resolved

  • Be a part of the implementations team for system conversions

    • Manage and update implementation plans via our project management software and provide constant and transparent communication both internally and externally

      • Act as the main point of contact for the customer

      • Lead weekly status meetings with the customer

      • Aid in testing the data and functionality of the system and communicate with the development teams to make the necessary adjustments​

What You Need

  • Self-motivated and able to deal with ambiguity, and manage multiple customers at one time

  • Ability to explain complicated or technical information in a simple way to non-technical audiences

  • Adapt well to change and problem solve quickly and smoothly

  • Self-learner and ability to pick up new things quickly

  • Dig deep to find answers to difficult questions with a strong sense of urgency in response time

  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills

  • Previous experience in the insurance industry is a plus

  • A Bachelor’s degree in Business, Computer Science or a related field is required

  • Minimum of three years of Account Executive experience required 

  • Ideally, you are located in Fort Wayne, Indiana, or open to relocating here​

Techficient is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sound like you? Join us.

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Are you 18 years of age or older
Are you an United States citizen or legally authorized to work in the United States
Will you now or in the future require sponsorship for employment
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I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

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I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

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I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

Thanks for applying!